A guide to streamlining small business operations to optimise efficiencies and maximise return on effort

Colleagues in restaurant

A small business inevitably has a sum of moving parts managed by an individual or small team. This same team could also be responsible for various other operational aspects of the business that are necessary to generate income. One cannot operate without the other, and each is as important as the other to keep the business going.

So what processes and systems can you put in place to help streamline your small business operations?

We have put together a system and process check guide to help optimise your time and maximise your return on effort.

Businesswomen inside an office looking at the laptop

Task and process review

Customer liaison, order and delivery processing, managing receipts, invoicing and pulling statements from your accounting system and activating marketing plans are all part of the operations required to keep a business running.

Hence, it is essential to consider the time these processes need and to prioritise their importance.

Couple happily signing a contract

Automating processes

We are fortunate to be beneficiaries of the most transformational revolution in the history of the world that is ‘unlike anything humankind has ever seen before that has and will continue to fundamentally alter the way we live, work and relate to one another.’ (Klaus Schwab, Executive Chairman, World Economic Forum)

With our access to mobile technology, 4IR has disrupted the way we do almost everything. Digital project management applications, cloud-based technologies and intuitive digital software tools take previously laborious tasks like tax compliance and audit preparations and digitise the entire process.

A couple looking at the smart phone

Analyse return on effort (ROE)

This metric could be described as ‘new age’, which would be accurate. It is the process of understanding how much effort goes into a process even before you can calculate a return on investment. For example, if you are selling a product cheaper than your competitor, however the client is needy, demanding of your time and disengaged in making the process work, you need to ask yourself whether the extra few percent margin you are making warrants the return on effort to convert the client. The same applies to processes within your business that may be better suited (for a nominal fee) to third party professionals, like bookkeeping, marketing or tax compliance services.

Here are some tasks we suggest you take a closer look at to streamline your small business operations better:

  • Project/team management tools
  • Bookkeeping services
  • Tax audits and services
  • Accounting and business systems and processes
  • Communication services
  • Website and digital marketing services
  • IT services
  • Cleaning services

And of course, we would love for you to contact us to help with all your accounting and business operation needs.